Most people who ring an HVAC company want an answer before they want an appointment. So this site starts with the answers — the questions we are asked every week, answered in full, by topic. If yours is not here, call and ask it.
Each takes under a minute. Make sure the thermostat is set to the right mode and a sensible temperature, that the breakers for both the outdoor unit and the indoor unit have not tripped, and that the filter is not visibly clogged. If all three are fine, call. If a breaker trips again after one reset, stop resetting it — that is the system telling you something is wrong.
A dusty outdoor coil, a failed fan motor, a weak capacitor, a clogged filter or an iced indoor coil all look identical from inside the house. And refrigerant does not get used up: if it is low, there is a leak somewhere, and topping it up without finding the leak just books the next call for you.
It depends on what failed, the condition of everything else in the system, and what the repair costs against what the system has left in it. If the repair is the sensible choice — and it often is — that is what we recommend, in writing.
It will go into defrost more often, which can look like steam rising off the outdoor unit; that is normal. In the coldest hours it relies more on its backup heat. If the outdoor unit is encased in ice, or the house is steadily losing temperature, call.
We inspect the unit, photograph it, describe the damage in writing and tell you what it needs to work properly again. What your policy covers is between you and your insurance company, and we do not give advice about claims.
Rooftop units, split systems and planned maintenance, scheduled around your opening hours. A commercial customer gets the same thing a homeowner does: answers first, then a written price.
The diagnostic comes first, then a written price, then your decision. We do not publish prices on this website because they depend on the equipment and the job — a number printed here would be wrong for most people reading it.
We will not advise on insurance claims, recommend replacing a system that has good years left, or quote a job over the phone without seeing it. We do not do roofing, electrical service upgrades or plumbing — though we will tell you when you need one of those trades.
Neither side is a sideline. The questions differ a little; the approach does not.
Central air, furnaces and heat pumps across Wichita Falls, Burkburnett and Iowa Park. Repairs, replacements, seasonal service, and a lot of honest conversations about whether a system has one more summer in it.
Rooftop packaged units and split systems on the commercial buildings along Kemp, Southwest Parkway and downtown. Repairs, replacements and planned maintenance, with work done around your hours.
A homeowner who understands why the house won't cool is not going to be talked into a new system they do not need. A shop manager who knows what a rooftop unit's service visit should include can tell whether they are getting one.
That is fine by us. It is the kind of customer we would rather have — and the kind that tends to call back. So the answers on this site are written to be genuinely useful, whether or not you end up calling Granite Bay.
The office is on Wichita Street, downtown. Most of Wichita County is a short drive; further out, call and ask.
603 Wichita St, Wichita Falls, TX 76306
Mon–Fri 8am–5pm
(940) 209-6311
Call and ask it. If we can answer it on the phone, we will — and if it needs a visit, we will tell you what the visit involves before booking it.